Cancellation & Refund Policy
We want every patient experience to be exceptional. This policy outlines our fair and transparent terms for consultations, programs, supplements, and digital products. By making a purchase or booking an appointment, you agree to this policy.
1. Consultation Appointments
| Notice Given | Refund |
|---|---|
| 48+ hours before appointment | 100% refund or free reschedule |
| 24–48 hours before appointment | 50% refund; free reschedule available |
| Less than 24 hours | No refund; one reschedule credit may be issued at our discretion |
| No-show | No refund; appointment forfeited |
Rescheduling: Free with 48+ hours notice. Must occur within 60 days of original booking.
Medical emergencies: Contact us as soon as possible — handled case-by-case with compassion.
2. Health Programs & Packages
Cooling-off period: Cancel within 7 days of purchase for a full refund, provided no sessions have been used and no lab orders placed.
| Scenario | Refund |
|---|---|
| Cancel within 7 days, no services used | 100% refund |
| Cancel after 7 days or after first session | Pro-rated for unused sessions minus 15% admin fee |
| Program more than 50% complete | No refund; remaining sessions valid for 90 days |
3. Supplement & Product Orders
Important: Supplement orders are fulfilled through Fullscript and Wholescripts and are subject to each platform's return policy.
Fullscript Return Policy
- Returns accepted for unopened products purchased within the last 30 days
- Customer pays return shipping — no prepaid labels provided
- Contact Fullscript for a return address and RMA number; write RMA on outside of package
- Refunds issued 5–10 business days after warehouse receipt to original payment method
- Allow 1–3 additional business days for refund to appear in your account
- Shipping costs non-refundable unless Fullscript or courier is at fault
- Opened products and reseller purchases not eligible
Wholescripts Return Policy
- Returns accepted for unopened products within 30 days of purchase
- Contact Wholescripts support to initiate return and receive instructions
- Refunds processed within 5–10 business days of warehouse receipt to original payment method
- Opened or used products not eligible
- Damaged/defective: contact Wholescripts immediately with photos for replacement or refund
Specialty Products (OstaDerm & Transdermal Formulas)
Opened transdermal items are non-returnable for safety reasons. Unopened items follow the standard 30-day policy.
4. Digital Products & Books
Digital downloads, e-books, and online protocols are non-refundable once accessed or downloaded. Physical books follow the 30-day return policy if unopened and in original condition.
5. How to Request a Cancellation or Return
Contact us with: full name, email, order or appointment number, reason, and whether the supplement is from Fullscript or Wholescripts.
Note: Supplement refunds must be processed through Fullscript or Wholescripts directly. We will assist you with the process.
Response time: 1–2 business days.
6. Refund Processing Timeline
| Service | Processing Time | Method |
|---|---|---|
| Consultation appointments | 5–7 business days | Original payment method |
| Programs & packages | 7–10 business days | Original payment method |
| Fullscript supplements | 5–10 days after receipt + 1–3 days to appear | Via Fullscript |
| Wholescripts supplements | 5–10 days after receipt | Via Wholescripts |
7. Exceptions & Special Circumstances
- Medical emergencies or hospitalization (documentation may be requested)
- Serious adverse reactions — contact us immediately
- Extenuating circumstances reviewed case-by-case
Email wrigleydrjay@gmail.com — we respond within 2 business days.
8. Policy Updates
This policy may be updated periodically. The "Last Updated" date reflects the most recent revision. Continued use of our services constitutes acceptance of any updates.
Contact Us
Email: wrigleydrjay@gmail.com
Response time: 1–2 business days
For supplement returns, contact Fullscript or Wholescripts directly — we will assist you.